Return, Exchange & Refund Policy
At BAMBOOELLE, we are committed to ensuring your satisfaction with our bamboo products. We understand that sometimes, you may need to return or exchange a product. To make the process as smooth as possible, please review our Return/Exchange Policy below.
You can get a return/refund within 30 days from the date the order was delivered, simply provide us via email (support@bamboelle.com) with your order number, full name, and product feedback.
CONDITION OF ITEMS RETURNED FOR A REFUND OR EXCHANGE
Items eligible for a refund must be in new condition, including original packaging, parts, accessories, instructions, and tags. Items with signs of wear, wash, or damage will not be eligible for a refund or exchange. Please note, that slight color variations are not eligible for return due to display settings.
The seller reserves the right to decline or determine the eligibility for refunds or replacements in cases where items are damaged, worn, washed, have missing parts, are not in their original condition, or exhibit clear signs of use that cannot be attributed to an error on the part of BAMBOOELLE.
Customers assume the responsibility for any return shipping fees incurred during the return process. Return shipping labels are not provided by us.
International orders (Outside the US) cannot be returned/exchanged.
EXCLUSIONS FROM REFUND AND EXCHANGE
Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, health, and personal care items. Underwear, swimsuits, and similar are not returnable or exchangeable.
This guarantee does not extend to regular wear and tear or any damages resulting from everyday use, including but not limited to pilling, stretching, snagging, staining, color fading, or deformations. We recommend adhering to care instructions and best practices to maximize the longevity and condition of your bamboo clothing.
If you require further information or approval, please get in touch with our Customer Service team.
REPORTING SHIPPING DAMAGE
In the event that your order gets damaged during shipping, kindly contact us within 30 days of delivery and we will provide a free replacement or a refund. Please provide your name, order ID, a short description, and a photo of the issue to help us with your claim.
EXCHANGES (if applicable)
We will replace a product if it arrives defective or damaged within 30 days from the delivery date.
For returns stemming from a sizing error or a change of preference, we're here to ensure your satisfaction. Once the original, unused item is returned with all its components and in its original packaging, we will promptly dispatch the replacement item of your choice. If your preferred size is unavailable, you'll have the option to select either a refund or store credit. In cases where there is a price variance, you can either pay the difference to upgrade to a higher-priced item or receive a reimbursement if the new item is of lower value.
To start the exchange process or find out more details, please contact the Customer Support team at support@bambooelle.com
REFUND METHOD
Refunds will be credited back to the original payment method, whether it's a credit card or PayPal account, used for placing the order. Refunds are applicable to the first order only, additional orders placed within a 30-day period are not eligible for refunds unless all items are returned in their original packaging.
Once your return is received and inspected, it can take 10 business days to be processed in the system from our warehouse; we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method.
Note:
For credit card refunds, please allow between 1-14 business days for the transaction to process.
For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.
NON-REFUNDABLE SHIPPING CHARGES
Please note that original shipping fees are non-refundable.
BULK AND/OR BUSINESS TO BUSINESS ORDERS
Exchanges are available for physically damaged goods only. No refunds are available.
Should there be any damage, please inform us about it within 7 days from the delivery date, replacements will be granted a return of the goods is required.
LATE OR MISSING REFUNDS (if applicable)
In the event of delayed or missing refunds, kindly follow these steps:
Initial Verification: Please ensure to review your bank account statement thoroughly to confirm whether the refund has been processed.
Contact Credit Card Company: It is advisable to reach out to your credit card company, as there may be a brief delay before the refund is formally reflected on your statement.
Bank Processing Time: Banks often require some time to process refunds, so it's recommended to contact your bank for additional information.
Further Assistance: If you have completed the above steps and still haven't received your refund, please don't hesitate to get in touch with us at support@bambooelle.com for further assistance.